Refund & Return Policy

At TAQEX, we want you to be completely satisfied with your purchase. Please review our Refund and Return Policy carefully to understand your options and rights regarding your orders.

1. Eligibility for Returns

You may request a return if your order meets the following conditions:

• The item received is damaged, defective, or incorrect.
• The item is completely unused, unworn, and remains in its original packaging.
• The return request is initiated within 3 to 7 days of delivery.

Items that do not meet these specific conditions may not be eligible for a return or refund.

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned or refunded. These include:

• Personal care items and cosmetics.
• Perishable goods.
• Customized or personalized products.
• Items explicitly marked as "Final Sale."

3. Return Process

To initiate a return, please follow these steps:

1. Contact Support: Reach out to us via email or WhatsApp within the eligible return window.
2. Provide Details: Share your Order Number and the specific reason for the return.
3. Verification: Provide clear photographs or a short video if the item is damaged, defective, or incorrect.

Once your request is inspected and approved, our team will arrange a local pickup or guide you through the next steps.

4. Refunds

• Inspection: Upon receiving the returned item at our facility, we will inspect it and notify you regarding the approval or rejection of your refund.
• Processing Time: Approved refunds are processed within 5 to 10 business days.

Refund Methods:

• Prepaid Orders: The amount will be credited back to your original payment method (Credit/Debit Card).
• Cash on Delivery (COD): Refunds will be issued via bank transfer or store credit, depending on your preference.

5. Return Shipping Costs

• Our Error: If the return is due to our error (e.g., damaged, defective, or wrong item shipped), TAQEX will fully cover the return shipping and pickup costs.
• Other Reasons: For reasons not involving an error on our part, the customer may be responsible for any applicable return shipping or service fees.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect upon arrival. If you need to exchange an item for the exact same product, please contact us within the standard return window.

7. Late or Missing Refunds

If you have been notified of an approved refund but have not yet received it:

• First, re-check your bank statement or credit card account.
• Contact your financial institution or card issuer, as it often takes additional processing time before a refund is officially posted.
• If you have completed these steps and still have not received your refund, please contact our support team.

8. Contact Customer Service

For any questions, concerns, or to initiate a return request, please contact us directly:

• Email: support@taqex.com
• WhatsApp: +971 55 440 8507

Your satisfaction is our priority. Thank you for shopping with TAQEX!