Refund Policy

Effective Date: June 7, 2026

At TAQEX, we want you to be completely satisfied with your purchase. If you are not entirely happy, please review our policy below to understand how we handle returns and refunds.
1. Returns Eligibility
You may request a return if:
✅ The item is damaged, defective, or incorrect.
✅ The item is unused, in its original condition, and in original packaging.
✅ The return request is submitted within 3–7 days of delivery.
Note: Items that do not meet these conditions may not be eligible for a return.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded:
✅ Personal care items.
✅ Perishable goods.
✅ Customized or personalized products.
✅ Items explicitly marked as "Final Sale."
3. Return Process
To initiate a return, please follow these steps:
✅ Contact the TAQEX support team via email or WhatsApp within the eligible return period.
✅ Provide your order number and a clear reason for the return.
✅ Share photos or videos if the item is damaged or incorrect.
Once approved, we will arrange for a pickup or guide you through the return process.
4. Refunds
✅ Once we receive and inspect your returned item, we will notify you of the approval status.
✅ If approved, your refund will be processed and applied to your account within 5–10 business days.
Refund Methods:
✅ Prepaid Orders: Refunded to the original payment method.
✅ Cash on Delivery (COD): Refunded via bank transfer or TAQEX store credit.
5. Return Shipping Costs
✅ If the return is due to an error on our part (damaged, defective, or wrong item), TAQEX will cover all return shipping costs.
✅ For returns due to other reasons, the customer may be responsible for the return shipping fees.
6. Exchanges
✅ TAQEX only replaces items that are defective, damaged, or incorrect. If you need an exchange, please contact us immediately within the return period.
7. Late or Missing Refunds
If you haven’t received your refund yet:
✅ Re-check your bank account or payment statement.
✅ Contact your bank or payment provider, as processing times vary before a refund is officially posted.
✅ If you still have not received your funds, please reach out to the TAQEX team.
8. Contact Us
For any questions about your return or refund:
✅ Email: [Insert Email Address]
✅ WhatsApp: +971 55 440 8507
Your satisfaction is our top priority. Thank you for choosing TAQEX.