Shipping policy

 

Thank you for shopping with us. Below are the terms and conditions that constitute the Shipping Policy for all orders placed within the United Arab Emirates (UAE).

1. Order Processing Time

• All orders are processed within 1 to 2 business days.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• In the event of a high volume of orders, shipments may be slightly delayed. If there is a significant delay in the shipment of your order, we will contact you immediately via email or SMS.

2. Shipping Rates & Delivery Estimates

• Standard Delivery: 1 to 2 business days.
• Express Delivery: 1 to 2 business days (additional premium charges may apply).

Shipping charges for your order will be calculated automatically and displayed clearly at checkout.

3. Delivery Coverage

We provide nationwide delivery across all Emirates within the UAE, including:

• Abu Dhabi
• Dubai
• Sharjah
• Ajman
• Ras Al Khaimah
• Fujairah
• Umm Al Quwain

4. Shipment Confirmation & Order Tracking

• Once your order has been dispatched, you will receive a Shipment Confirmation via email or SMS.
• Tracking details will be provided within the confirmation message, allowing you to monitor your delivery status in real-time.

5. Cash on Delivery (COD)

• We offer Cash on Delivery (COD) as a flexible payment option for your convenience.
• Please ensure you have the exact order amount ready at the time of delivery to ensure a smooth handover by the courier.

6. Potential Delivery Delays

While we and our logistics partners strive to meet all stated delivery timelines, occasional delays may occur due to unforeseen factors, including:

• Adverse weather conditions.
• National and public holidays.
• Unexpected courier service bottlenecks.

We appreciate your patience and understanding in these rare circumstances.

7. Incorrect Address Disclaimer

It is the customer's responsibility to ensure that the shipping address and contact details provided at checkout are completely accurate. TAQEX is not responsible for orders that fail to deliver or are misdelivered due to incorrect or incomplete address information provided by the customer.

8. Failed Delivery Attempts

• Our local delivery partners will attempt to deliver your package up to 2 to 3 times.
• If all delivery attempts are unsuccessful because the customer is unreachable or unavailable, the order will be returned to our facility and cancelled.

9. Damaged or Lost Packages

• Damaged on Arrival: If your package arrives visibly damaged or tampered with, please contact our support team within 24 hours of delivery with photographic proof of the packaging and items.
• Lost in Transit: If a package is confirmed lost by our courier partner during transit, we will thoroughly investigate the issue and arrange a complimentary replacement or a full refund.

10. Contact Customer Service

If you have any questions regarding your shipment, delivery times, or tracking, please reach out to our dedicated support team:

• Email: support@taqex.com
• WhatsApp: +971 55 440 8507