TAQEX Shipping Policy

Effective Date: June 7, 2026

Thank you for shopping with TAQEX! Below are the terms and conditions that constitute our Shipping Policy for orders within the United Arab Emirates (UAE).

1. Order Processing Time
✅ All orders are processed within 1–2 business days.
✅ Orders are not processed or delivered on weekends or public holidays.
✅ In the event of high order volumes, shipments may be delayed. TAQEX will notify you promptly if there is a significant delay.
2. Shipping Rates & Delivery Estimates
✅ Standard Delivery: 1–2 business days.
✅ Express Delivery: 1–2 business days (additional charges may apply).
✅ Shipping charges for your order will be calculated and clearly displayed at checkout.
3. Delivery Coverage
TAQEX ships across all seven emirates in the UAE:
✅ Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
4. Shipment Confirmation & Tracking
✅ You will receive a Shipment Confirmation email/SMS once your order has been dispatched.
✅ Tracking details will be provided to allow you to monitor your delivery status in real-time.
5. Cash on Delivery (COD)
✅ We proudly offer Cash on Delivery (COD) as a preferred payment option.
✅ Please ensure you have the exact amount ready in local currency at the time of delivery to ensure a smooth transaction.
6. Delivery Delays
While TAQEX strives to meet all delivery timelines, please be aware that delays may occur due to:
✅ Weather conditions.
✅ Public holidays.
✅ Unforeseen courier service disruptions.
We appreciate your patience and understanding in such situations.
7. Incorrect Address Disclaimer
✅ Please ensure your shipping address is accurate during checkout. TAQEX is not responsible for orders shipped to incorrect addresses provided by the customer.
8. Failed Delivery Attempts
✅ Our delivery partners may attempt delivery up to 2–3 times.
✅ If all attempts are unsuccessful, the order will be returned to our facility.
9. Damaged or Lost Packages
✅ If your order arrives damaged, please contact the TAQEX support team within 24 hours, including photos as proof.
✅ If your package is lost in transit, we will conduct an investigation and provide a replacement or refund where applicable.
10. Contact Us
If you have any questions regarding your order or our shipping process, please contact the TAQEX support team:
✅ Email: info@taqex.com
✅ Phone/WhatsApp: +971 55 440 8507